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Service Level Agreements

For your peace of mind.

By signing up to one of our Service Level Agreements (SLAs) you get the peace of mind of a dedicated response time to resolve any unexpected issues or changes needed on your website, without the unexpected expense too.

By paying a monthly retainer, you can guarantee that we can jump on any website actions that you need us to, as a priority. If you don’t use all the hours you pay for each month, then they can be rolled over and banked for a maximum of one more month.

To maintain the high levels of transparency we have with our clients, we’ve produced the tables below to outline what you can expect to receive at each level of service. We try to remain as flexible as possible and provide solutions that suit all businesses with a variety of budgets.

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Package plans

Bronze

From £350

  • Dedicated account manager
  • 24h guaranteed response time
  • Discounted development rates
  • Office hours cover (8:30AM - 5:00PM)
  • Telephone support
  • Email support
  • Error monitoring
  • Patching and updating
  • 4 hours included each month

Silver

From £650

  • Dedicated account manager
  • 12h guaranteed response time
  • Discounted development rates
  • Office hours cover (8:30AM - 5:00PM)
  • Telephone support
  • Email support
  • Error monitoring
  • Patching and updating
  • 8 hours included each month

Gold

From £950

  • Dedicated account manager
  • 6h guaranteed response time
  • Discounted development rates
  • Office hours cover (8:30AM - 5:00PM)
  • Telephone support
  • Email support
  • Error monitoring
  • Patching and updating
  • 12 hours included each month
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Our clients say the nicest things

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Loop have been amazing right from the start of our relationship. The team are a great bunch to work with, all of whom are very friendly, knowledgeable and proactive. The website they have put together for us, coupled with the ongoing PPC and SEO support has helped us generate thousands of leads over the past 12 months. Would highly recommend. Justin Amos - Millbrook Business Finance
Thank you very much for everything you have done so far and the positivity you have brought to the process of getting the new website live. Since our first contact, you have all been very helpful, clear with your explanations, responsive to our needs, transparent and professional throughout (particularly given the wider issues of the pandemic, not being able to meet in person etc). Nick Galloway - Budworth Hardcastle
Loop Digital are without doubt one of the most engaged and enthusiastic agencies we work with – and combined with their considerable expertise, our long-term relationship has consistently yielded impressive results. They have helped guide our strategy towards SEO, improving our positioning on numerous keyword targets which has in turn increased incoming website traffic and driven leads within our Ticketing, Retail, Community and Conferencing/Events departments. Loop Digital have also advised us on blog content and helped us to significantly improve the overall health across our owned websites. We look forward to our relationship continuing to develop in future! Northampton Saints
We’ve enjoyed a very professional relationship with Loop Digital from day 1. We’ve been very impressed with their communication through regular meetings and detailed reporting. We have seen an increase in website traffic and also movement on agreed keywords targets which has increased incoming leads. They have also helped guide us on blogs and where and how to position them. They have always been honest with us and not over promised. We hope that the relationship continues to grow. Gary Wallis -  KOMPAN
From the moment I was introduced to Luke at Loop Digital, I was immediately impressed with the professionalism, and more importantly the knowledge showed of our industry. We decided to partner with Loop Digital to boost our website, and within a couple of months had noticed the extremely high attention to detail, not only in terms of increasing rankings, but also in strengthening our website and ensuring that the growth was built on a substantial base. I have nothing but high praise for Loop Digital, and look forward to continuing our relationship. Kieren Wills – Concorde Blinds Direct Ltd
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Why you should consider an SLA

Whilst we don’t expect all of our clients to take out our Service Level Agreement we do highly recommend doing so. If you’re not sure which SLA package your business needs, get in touch with our team. We’ll advise you based on your needs, and potentially test your requirements on an ad-hoc basis initially to understand what package will work best for you.

Service Level Agreements help us help you, we’ll manage those unforeseen troubleshooting issues, maintenance and contingencies. As one of our SLA customers, you will not only receive our usual high standard of quality service, but you’re also guaranteed a more cost-effective hourly rate. We know that our customers value shorter delivery times and speedy service, the world wide web isn’t exempt from the occasional hiccup, our SLAs provide a low-cost alternative to purchasing development time in bulk. Beyond the cost-savings, SLAs also offer the benefit of convenience, we’ll assign a member of our team to be your person of contact, simplifying communication and providing immediate attention to your needs.

The proof is in the pudding.

Protea case study image

Protea Wellness

User-Centric eCommerce Website For Online Growth

Our team of developers and designers have crafted a bespoke website that harmoniously clicks with the home brand, and influences action from visitors. Similarly, with our other web design and development clients, we continue to manage and maintain their website for total peace of mind. We’re so pleased to have been involved with their online journey and be able to lay the foundations of their online growth.

Read Case Study

FAQs

You will have an appointed contact for you to liaise with on website requirements as and when needed. This person will be responsible for carrying out the updates/development work as required, and maintaining communications with you so that you can understand what has been completed, and suggestions for what to complete moving forward. We will also monitor the number of hours used and how many can be rolled over to the following month if available.

A response time is simply the amount of time that your dedicated contact at Loop Digital will take as a maximum to acknowledge the issue, and start putting actions into place to either resolve or investigate it. Based on our packages this would be either within 6, 12, or 24 hours. However, it is important to note that not all issues will be completed within this response time, if the investigation finds a more complex issue to sort, but rest assured we will be on the case.

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Let’s discuss your vision

If you’re looking to find out how we can provide consistent and sustainable growth for your business, get in touch with our friendly team today. Don’t worry we’re not the sale-sy type, like seriously. We’ve got a genuine interest in learning about different businesses like yours, and exploring what goals you want to achieve and why. We’d love to hear all about your plans and what success means for you and your business.

We’re always on the lookout for new clients we can support and go into partnership with, no challenge is too big or too small. We’ve already helped dozens of unique businesses find success through our digital marketing solutions.

01604 806020

info@loop-digital.co.uk

Loop Digital Marketing Ltd, First Floor, The Forge, Blisworth Hill Farm, Stoke Road, Blisworth, Northamptonshire, NN7 3DB